Customer Care

Customer Satisfaction

The ultimate goal at Next Century Screens is complete customer satisfaction. Our screens are crafted from the finest materials and assembled with care by hand. Factory-trained professionals, experienced in every aspect of installation, custom-fit your Phantom Screens to your home. We deliver superior customer satisfaction by continually meeting your needs and expectations. At Next Century Screens, we believe our customers deserve the very best.


For information regarding service or repair, click here.

Service Standards

Next Century Screens is committed to providing the best possible customer care and attention before and after your purchase. At all times, we are committed to following these service guidelines. We promise to:

  • Handle all your inquiries in a friendly, professional and timely manner.
  • Offer you customized solutions that meet your specific screening needs.
  • Provide you with written quotes upon request.
  • Schedule your screen installation at a mutually agreed upon time.
  • Guarantee that our sales and installation professionals always present themselves as representatives of the company.
  • Perform installations responsibly and professionally to ensure the integrity of your home.
  • Demonstrate the use, service and maintenance of your screen following its installation.
  • Review your warranty with you and guarantee your purchase is registered under Phantom’s Corporate Warranty Program.
  • Follow-up with you to confirm your satisfaction with your products and services.
  • Value your ongoing feedback and welcome your thoughts on improving our products and services.

Warranty Information

For information regarding the Limited Lifetime Warranty on Phantom products, click here.

Maintenance Tips

For tips on maintaining your Phantom Screens, click here.

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